Q. How long will it take you to finish my pictures after the event?
A. The first thing we get done after a wedding is the online gallery. You decide whether the gallery is public (anybody can see your pictures) or private (you need a password to see the pictures). Most our couples choose to have a public gallery to make it easy for friends and relatives to find their wedding pictures. Usually we get some of the best pictures up on the gallery within a couple days of the wedding, and then add more over time as we edit them.  To make things easy you can order prints directly from your gallery at very reasonable prices. The prints are made by MPIX and mailed to whatever address you specify. This is especially useful if you have relatives and friends out of town or even out of the country -- we ship anywhere! And of course, you are free to download your pictures to your own computer, email them to your friends and family, and do anything else you like with them.

If you included a wedding slideshow, this is usually done next, typically a few weeks after the wedding. We will put this online first and ask for your comments before we burn the DVDs. This gives you the chance to ask for minor changes. Once we've made your changes, we burn the DVDs and send them out to you.

The most time-consuming process is the book layout. This typically takes us several weeks to a few months to complete. Then, we meet with you so you can approve the book layout and make any last minute changes. Once it's approved, we send it off for binding and printing. Depending on the album you selected, this can take from two to six weeks -- a long time, but worth the wait because the books are absolutely gorgeous!

Q. Do I get a disc with my wedding pictures on it too?
A. Yes, if you add the DVD option, image files are included. When we mail you your books, we also will send DVDs of all the edited images from the wedding. These are yours to email, post on the internet, print out at the printer of your choice -- whatever you like.

Q. My wedding package doesn't include parent's books -- but after seeing my page layouts, my family really would like to have a copy. Is this possible?
A. Absolutely. You can always order additional copies of your books. If you order at the same time as your own book, there is a slight savings because we get a volume discount from our printer. Also, the most economical route for additional copies is to order exactly the same book as you bought, because that saves us having to change the layout and page count.

Q. Why does it take so long to create your albums and slideshows?
A. Well, actually, we've been told that our turn around time is very fast. But that being said, it's important for you to realize that the layout we do with our albums is an artistic process. We spend a lot of time editing and retouching pictures, and making sure that the album tells your wedding story in a compelling, beautiful way. It's a unique work of art that is completely different than the 8x10 album stuffed with plastic pages that used to be the standard a few years ago. But of course, that takes time, and some of our larger albums take a couple weeks of 10 hour days to lay out.

The same thing is true of our slideshows. We spend a lot of effort choosing the right music that fits the mood of your wedding and your personality, and synchronizing the images to the music. Slideshows typically take us three 10-hour days to create.

Q. Is there anything we can do to help you make our wedding albums better?
A. Yes! We love to make your wedding album as personal as possible. And the more information you give us, the more we can put in your album. So, for example, make sure to get us a copy of your wedding invitation, and maybe your vows. If you have any favorite quotes that describe your relationship, we'd love to have those too. The more information you give us, the more complete your wedding album will be!

Q. Do you keep copies of our wedding images on file?
A. We back up your wedding images, slideshows, and book layouts onto DVD, and store them in our files. It is our intention to keep your wedding images on file indefinitely. However, once we deliver the final products to you, you become responsible for storing your own wedding images, and we cannot guarantee that we will be able to provide replacements if you should lose your images. Certainly, we make best efforts to keep your images, but there is no guarantee we will do so.

Should you ever lose or damage your images, book, or slideshow DVD, feel free to contact us. If we have your images on file, we will be happy to provide you with replacements at our current prices.